CONTACT US
Our Client Advisors will be delighted to assist with your questions.
FAQs
Where is my order?
You can track your order using the tracking link provided in your confirmation email. For updates, feel free to contact us with your order number.
Do you ship internationally?
Yes, we ship worldwide with secure, tracked shipping methods.
Can I change my order after placing it?
If your order hasn’t shipped or entered production, we may be able to modify it. Contact us as soon as possible with your order details.
How can I keep my jewellery in good condition?
To maintain brilliance, avoid exposure to harsh chemicals, store in a soft pouch, and clean regularly with a microfiber cloth. For detailed guidance, refer to our Care Guide.
What should I do if my package is lost or stolen?
Contact us immediately. We’ll assist in tracking your package and work with the courier to resolve the issue.
How do I start a return?
Click here or contact us with your order number, and we’ll guide you through the return process.
What payment methods do you accept?
We accept credit/debit cards, PayPal, Klarna, wire transfer and cryptocurrency.
We also accept cash on request.
Can I visit your store?
For private viewings or consultations, please inquire through the contact form.