Iced London · At your service
Lifetime care
Care beyond the day it arrives.
Our lifetime guarantee
Our lifetime guarantee covers verified manufacturing faults, including faults discovered after delivery. If your piece qualifies, we will repair or replace it free of charge.
What falls outside the guarantee?
Normal wear, improper handling, accidental damage and modifications are not manufacturing faults. Paid repairs may be available for damage outside the guarantee; contact our team for an assessment.
Requesting help
Email info@icedlondon.com with your order number, a description of the issue and clear photographs. Our team will review the request and guide you through the next steps. Please contact us before sending jewellery back.
Keeping your piece at its best
Wipe gently with a soft, lint-free cloth after wear, avoid direct contact with perfume, oils and harsh chemicals, and store each piece separately. Ask the team for cleaning advice specific to your stones, setting and metal.
Original purchases
The published policy requires warranty requests to come from the original purchaser and excludes third-party resale. If you need help with a gifted or transferred piece, contact our team to discuss the circumstances.